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NEW QUESTION # 21
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Answer: A,C
NEW QUESTION # 22
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.
Answer: B,C
Explanation:
The Timeline tabstrip in the Customer Hub of SAP Service Cloud Version 2 is designed to provide a chronological view of significant interactions and milestones related to a customer. Among the various objects that can be displayed in this timeline, Cases and Contracts are pivotal. Cases represent individual customer inquiries or issues that have been logged, tracked, and resolved over time. Contracts, on the other hand, document the formal agreements between the service provider and the customer, outlining the scope of services, terms, and conditions. These elements are crucial for a comprehensive view of the customer's history, enabling service agents to deliver informed, contextual, and efficient support
NEW QUESTION # 23
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: A,C
NEW QUESTION # 24
Which configuration can you use to trigger a warning message based on custom logic?
Answer: A
NEW QUESTION # 25
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.
Answer: A,D
Explanation:
The adaptation tool allows you to add a new button or a new field to the user interface of SAP Service Cloud Version 2. You can also change the properties of existing buttons and fields, such as the label, the visibility, the data binding, and the actions. However, you cannot create a new URL mashup using the adaptation tool.
To create a new URL mashup, you need to use the administration tool. References = Solution Guide for SAP Service Cloud Version 2, section "Adaptation", page 33.
NEW QUESTION # 26
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